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University of Toronto, Rotman School of Management |
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University of Maryland Robert H. Smith School of Business Center for Excellence in Service |
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Arizona State University, WP Carey School of Business Center for Executive and Professional Development |
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McKinsey & Company help people and companies explore extraordinary opportunities, manage and sustain growth, and maximize revenue. |
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Hahn Consulting, Inc. provides Services sales, marketing, pricing, and design via consulting, research and/or training engagements. |
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Gartner, Inc. is an information technology research and advisory company providing industry research and trends. |
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The Aberdeen Group provides market research |
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ServicesRevenue™: provides innovative tools that accelerate service selling. |
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Professional Services Journal |
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Journal of Service Research |
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Journal of Service Research offers the necessary knowledge and tools to cope with an increasingly service-based economy. JSR features articles by the world’s leading service experts, from both academia and the business world. |
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Support Industry Association |
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Support Industry Association was launched to specifically address the needs of those working in the support center, help desk and call center environments. |
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ServiceXRG combines years of real-world service industry experience with fact-based research, analysis and best practices to help you define, measure and achieve service excellence. |
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Service Research and Innovation Institute |
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SRIC is the “go to place” for service research and innovation, brought to you by the founders of the Service Research & Innovation initiative (SRII), a joint venture between SSPA, TPSA, IBM and Oracle. |
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Service Industry Association |
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The Service Industry Association is a non-profit association of enterprises involved in the support of high-technology products in the marketplace. |
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Service and Support Professionals Association |
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The SSPA is chartered with bringing together the service and support community’s best and brightest minds to deliver a relevant blend of market research, programs, certifications , networking, media and analyst relations, education and other information resources. |
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Professional Pricing Society |
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The Professional Pricing Society is a growing community of pricing professionals committed to disseminating pricing expertise throughout the business world. |
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MarketingProfs provides strategic and tactical marketing know-how for marketing and business professionals in organizations worldwide through a full range of online media. |
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IT Services Marketing Association |
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ITSMA has a services marketing focus, with special concentration on software and IT companies |
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FocusOnMSP has a services business focus, with special concentration on IT managed services. |
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The Computer Technology Industry Association |
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The Association of Support Professionals |
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The Association of Support Professionals (ASP) |
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Association for Services Management International |
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Resources .
Monday, 06 September 2010
